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Terms and conditions

Our terms and conditions are as follows:
  • Bookings are only confirmed on receipt of full payment.
  • No cheques are accepted.
  • Cheques deposited into our bank account will only be accepted after they have cleared (up to 10 working days).
  • All payments are non-refundable.
  • No cancellations will be accepted.
    • Please make sure of your dates and the number of people before paying.
    • Please also make sure that you are satisfied with our facilities, location and the standard of our rooms before paying.
    • If you are not sure you are welcome to pay on arrival on a first come first served basis, subject to availability.
    • Groups will be charged a refundable breakage deposit of R1,000.
    • Breakage deposits will be refunded by EFT only.
  • Right of admission is reserved.
  • We are not responsible for any loss or subsequent loss as a result of cancelled bookings.
  • If The Victoria Lodge has to cancel your bookings for whatever reason a full refund will be given but we will not be responsible for subsequent or consequent losses.
  • Your reservation and your stay is at your own risk. We are not responsible for loss or damages due to theft, accident or any other cause.
  • All prices on our websites, brochures, pamphlets and prices discussed telephonically will be, to the best out our practical ability, correct at the time but all prices are subject to change due to changes in products, seasons or general tarriff escalations.